Customer excellence | ISG

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Aiming to provide the best customer journey in the industry

We want our customers to receive so much more than a top-quality product alone, wherever they are in the world. With an unwavering commitment to unbeatable service, bet365 online casinowe want customers to go away having had the best possible experience with us – from the very first day through to project delivery, and beyond.

 
We surveyed 87% of our projects in 2020. Our unique global customer experience programme collects feedback from these customer surveys – which are broken down to cover all aspects of the client journey – to establish what we’re doing well and where we can to improve.
 
It helps us maintain a broad perspective, and means we’re not constricted to looking at each project in isolation. Instead we’re able to see the bigger picture and identify trends that will make our customer’s journeys smoother, and their outcomes better.
 
Customer excellence quote | ISG

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Dominic Slevin, Project Manager, Hyperion

Ultimately, understanding how our clients feel about what we do enables us to recognise exactly what they need, and take steps to make it a reality. It helps us improve and bet365 online sports bettingdelight our customers – and that’s why they come back.
 
It’s working too. ISG's Net Promotor Score (a satisfaction index ranging from -100 to +100 that measures the likelihood of our clients recommending ISG to other companies) is an industry-leading +73, up from +65 in 2019. Our average customer satisfaction score rose from 85% to 89% over the same period, which shows ISG is living up to our clients expectations.
 
With 65% of customers perpetually returning to us (up from 60% in 2019), we’re delivering unrivalled results across our industry.

Read our customers’ stories

Digital Realty | ISG

Peter uses the skills he learned in the Royal Navy in his new vocation, but with his feet now firmly on solid ground.

Peter Hutchinson, Datacentre Campus Manager, UK
Micheal Uren | ISG

The life and work of Imperial College alumnus, Sir Michael Uren, is transforming life-changing research at his former university, and the lives of generations to come.

Sir Michael Uren, Imperial College London, UK
Carmel Jones | ISG

With a love of old buildings bet365 online gamesthat started at college, what better place for Carmel to ply her architectural trade than the historic, cobbled streets of Bath.

Carmel Jones, Architect, Hotel Indigo Bath, UK
Jacob Yu | ISG

The historic building had an unusual past, but Jacob’s family-run department store has a bright future.

Jacob Yu, Yue Hwa Chinese Products, Singapore